Refund policy

REFUND/CANCELLATION POLICIES

TUBER GUARANTEE: Thank you for supporting my small business! I guarantee your dahlia tuber(s) will be true to ID.  All tubers are sold as single dahlia tubers.  I do not guarantee tubers to be a certain size or shape. Tubers can be ugly, big, small or wrinkly.  None of this affects the quality of the plant that will grow and I will not refund for appearance or size.

REFUND POLICIES: Please inspect your tuber(s) immediately upon arrival and contact me with concerns regarding missing or incorrect items/quantities only  at jennyblooms2025@gmail.com within 48 hours of receiving your order as confirmed by tracking data via email. Please include photos of your concerns with a picture of the id on the tuber(s).  After 48 hours have passed, you accept full responsibility for your tuber(s) and all sales are final.  Please note that shipping and handling fees are non-refundable. Before a refund will be confirmed/issued, the tuber(s) in question must be destroyed (photographic proof required) or returned to Jenny Blooms via mail.  Refunds will be issued for that tuber cost only, to the original payment method.  I do not send replacements since I am a small grower.

I do not refund for damage due to bad weather, shrivel, rot or die before planted, rot or die once planted, viruses/disease, pests, poor field conditions, tuber size, appearance or shape, shipping loss or damage or negligence or plant performance (failure to grow or bloom).

LICENSING/INSPECTION/SANITIZATION/VIRUS: My garden, tubers, cuttings and plants are inspected and approved by the Pennsylvania Department of Agriculture.  I am a licensed grower.  I am very diligent about who I purchase from and try to produce the best plants possible.  I cull any suspicious plants during the growing season, sanitize between cutting plants and while dividing. I do not allow cut-your-own bouquet activities.  No one else handles my plants or garden.  That being said, by purchasing, you accept the fact that dahlias sometimes get sick, just like any other plant, and virus is not 100% avoidable.  I do not guarantee virus/disease free.

SUBSTITUTIONS: I do not offer substitutions due to stock loss. If something unexpected happens with storage between your order and shipping, I will refund you the price of the tuber(s) and any shipping, if applicable.

REPLACEMENTS: Due to logistics, I do not offer replacement tubers. If a refund is warranted, I will refund the full purchase price of the tuber(s), minus shipping cost.

CANCELLATIONS: Once an order is placed, it is considered final.  I do not accept cancellations after the order has been placed.

STORAGE LOSS:  It is possible that there could be storage loss from the time you purchase to shipping.  If this occurs, you will be notified and refunded for the affected tubers.  If your order includes other varieties, they will be shipped as planned.  If no other varieties were ordered, the shipping fee will also be refunded.  Again, I do not do replacements or substitutes.

CONDUCT: I will not tolerate improper conduct. If an email request or message from a customer contains threats, verbal abuse, or demeaning language, I reserve the right to refuse service in the future.  If you choose to dispute charges to your bank or credit card without contacting me first, you will be permanently banned from placing any future orders with my business.  Anyone abusing the ordering process, placing orders early, using bots or any other means of "getting around the system", will have their order automatically cancelled and fully refunded. Please contact me directly if there is a concern regarding your order at jennyblooms2025@gmail.com.  

Shipping Delays or Lost packages: Once items leave my home, I have no control on how long the shipping service might take or if they lose a package once it leaves my care. In the case of a lost or damaged package, please reach out directly to the applicable shipper for help.  I am not responsible for items lost or damaged during shipping.