Information and Policies

REFUND/CANCELLATION POLICIES

TUBER GUARANTEE: Thank you for supporting my small business! I guarantee your dahlia tuber(s) will be true to ID.  All tubers are sold as single dahlia tubers.  I do not guarantee tubers to be a certain size or shape. Tubers can be ugly, big, small or wrinkly.  None of this affects the quality of the plant that will grow and I will not refund for appearance or size.

REFUND POLICIES: Please inspect your tuber(s) immediately upon arrival and contact me with concerns regarding missing or incorrect items/quantities only  at jennyblooms2025@gmail.com within 48 hours of receiving your order as confirmed by tracking data via email. Please include photos of your concerns with a picture of the id on the tuber(s).  After 48 hours have passed, you accept full responsibility for your tuber(s) and all sales are final.  Please note that shipping and handling fees are non-refundable. Before a refund will be confirmed/issued, the tuber(s) in question must be destroyed (photographic proof required) or returned to Jenny Blooms via mail.  Refunds will be issued for that tuber cost only, to the original payment method.  I do not send replacements since I am a small grower.

I do not refund for damage due to bad weather, shrivel, rot or die before planted, rot or die once planted, viruses/disease, pests, poor field conditions, tuber size, appearance or shape, shipping loss or damage or negligence or plant performance (failure to grow or bloom).

LICENSING/INSPECTION/SANITIZATION/VIRUS: My garden, tubers, cuttings and plants are inspected and approved by the Pennsylvania Department of Agriculture.  I am a licensed grower.  I am very diligent about who I purchase from and try to produce the best plants possible.  I cull any suspicious plants during the growing season, sanitize between cutting plants and while dividing. I do not allow cut-your-own bouquet activities.  No one else handles my plants or garden.  That being said, by purchasing, you accept the fact that dahlias sometimes get sick, just like any other plant, and virus is not 100% avoidable.  I do not guarantee virus/disease free.

ITEMS IN YOUR CART: Your order is only confirmed once you checkout and receive an order confirmation number and email. Items in your cart are not reserved.

LIMITS: I am limiting certain varieties to ensure more customers have an opportunity for those hard-to-get varieties! This means a limit PER household address, not per person. Please do not abuse this system.  If I suspect that you are using a means to get around this limit, all your orders will be subject to cancellation and a full refund.

SUBSTITUTIONS: I do not offer substitutions due to stock loss. If something unexpected happens with storage between your order and shipping, I will refund you the price of the tuber(s) and any shipping, if applicable.

REPLACEMENTS: Due to logistics, I do not offer replacement tubers. If a refund is warranted, I will refund the full purchase price of the tuber(s), minus shipping cost.

CANCELLATIONS: Once an order is placed, it is considered final.  I do not accept cancellations after the order has been placed.

STORAGE LOSS:  It is possible that there could be storage loss from the time you purchase to shipping.  If this occurs, you will be notified and refunded for the affected tubers.  If your order includes other varieties, they will be shipped as planned.  If no other varieties were ordered, the shipping fee will also be refunded.  Again, I do not do replacements or substitutes.

CONDUCT: I will not tolerate improper conduct. If an email request or message from a customer contains threats, verbal abuse, or demeaning language, I reserve the right to refuse service in the future.  If you choose to dispute charges to your bank or credit card without contacting me first, you will be permanently banned from placing any future orders with my business.  Anyone abusing the ordering process, placing orders early, using bots or any other means of "getting around the system", will have their order automatically cancelled and fully refunded. Please contact me directly if there is a concern regarding your order at jennyblooms2025@gmail.com.  

Trademarked Varieties: I carry KA® varieties that have a trademark attached to the name. I signed a license agreement where I remit a % of every sale of those varieties back to the hybridizer to compensate her for the years of work she did in creating these gorgeous varieties. As a customer, this means the following for you:

  • You are permitted to trade or give away your extra tubers or cuttings or sell cut flowers.

  • If you want to sell the tubers and/or cuttings of KA® varieties that carry a trademark, you will need a license from the hybridizer in order to use the trademarked name.  This is easy to apply for.  Please visit the hybridizer’s website at www.santacruzdahlias.com. If you have specific questions for me, feel free to email me at jennyblooms2025@gmail.com

SHIPPING POLICIES

DAHLIA TUBER SHIPPING: All orders are shipped either USPS Priority or UPS 3 Day Select, depending on how many tubers are ordered. Right now, I only ship within the contiguous United States. Tubers will start shipping mid-April once freezing temperatures are past in my region and your region. I do not offer early shipping. You will receive a notification once your order has been shipped. If it's still mid-April and you haven't received a notification, I am still in the process of shipping and you'll get it soon!  I do not combine shipping. I am only one person and this is just too time consuming at this point, so plan accordingly.

Shipping Address: Entering the correct email and the correct address is the responsibility of the customer. Shipping notifications are automatically sent to whatever email is used in checkout when your order is pulled and shipped. If that address is not correct, you won't be able to receive that notification. Orders are also sent to the address provided at the time of the order and I cannot tell on my end if that is the correct address or not. It is the responsibility of the customer to make sure the address they want orders sent to, is correct and is the one used at time of ordering. Shipping and handling charges are non-refundable and if an order is to be reshipped, a 15% restock fee will be applied in addition to additional shipping/handling charges.

Shipping Delays or Lost packages: Once items leave my home, I have no control on how long the shipping service might take or if they lose a package once it leaves my care. In the case of a lost or damaged package, please reach out directly to the applicable shipper for help.  I am not responsible for items lost or damaged during shipping.